Frequently Asked

There is no MOQ (Minimum Order Quantity) for Business-to-Customer orders.

For B-to-B orders, the MOQ starts from 50 to 100 per variety depending on the designs.

Each project may differ in their material needs, making methods, and equipment requirements, but generally adheres to the 6 steps below:

Step 1 - Inquiry
Clarify the design concept, sync the price and the quantity.

Step 2 - 3D modeling
Advance payment for the 3D modeling/design fee (Cost varies depending on designs). The 3D design takes around 1-3 days or more to complete depending on the designs.

Step 3 - Approval of 3D and start production of sample piece
Evaluate the design by examining the rendering photos and videos of the 3D model, make the second payment (50% of total cost), and commence production of a sample piece. The sample production process typically takes about 3 to 6 weeks.

Step 4 - Sample checking
Evaluate the sample piece remotely through photos and videos. Can pay the shipping fee to check in person.

Step 5 - Bulk production
Complete production in around another 3 to 6 weeks.

Step 6 - Final checking and shipping
Reviewing photos and videos of completed products prior to packing, dispatch orders upon final payment.

1. Follow the direction of HOW DOES THIS WORK on the particular product page.
2. Fill out the form to pick your custom options and submit.
3. Complete the payment, and then wait our customer service team to reach out with the renderings for design confirmation prior to production.

B - to - B orders
Around 4-8 weeks after confirmed the design details/renderings.

B - to - C orders
Around 3-6 weeks after confirmed the design details/renderings.

B - to - B orders
We only use FedEx, DHL or UPS for B2B orders shipping. It takes around 5-10 days to ship to most of the destinations worldwide. If your address is in the remote area of FedEx or DHL, it takes longer.

B - to - C orders
If use standard shipping (free of charge), it takes around 30-60 days for shipping, if pay expedite shipping (shipping fee around 30 to 50 $usd), takes around 5-10 days for delivery.

Get the shipping cost estimation at Shipping Policy page.

Your design will be 100% protected, they won’t be produced, showed to any party unless your written permission, we don’t even will ask for that. In manufacturing business, protecting clients intelligent property and privacy is always rule number one, anyone that wants to do long term business follows this rule strictly. Every image you see on our website is either made by our own factory or authorized by the designers to use for helping Dragonscent’s marketing purpose.

In our Showroom, everything is made by our own factory or affiliates, most of them are open-source designs and can be labeled for your store or changed to realize your idea. Please Contact us for further information if needed.

For any custom design orders, unless it's quality problem, we're not able to provide return services. It's our customers' responsibilities to check and make sure all the details are correct in every confirmation steps. However, if we do really find mistakes after approve the design, please contact us ASAP, we'll do our best to prevent the lost becoming any possible bigger.

For quality issue products, we have a 30-day return policy, which means our customers have 30 days after receiving item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us regarding the issue details at crm@dragonscent.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Ring Size Chart

FAQ & Glossary