Customer satisfaction is what we value the most in our business module, we'll always be there to solve the problem with our customers. Given the principles of providing the most valuable and professional custom manufacturing services and products, we've been developing and perfecting our work process and performance since day one of this business. We have below terms developed from experience of over 15 years services and partnership with clients from all around the world, for a better and sustainable business.
All our jewelries have been carefully inspected and produced strictly following a responsible jewelry manufacturer action protocol. Photos of the product condition will be sent to customers before packing and shipping for recording purpose. However, for ready-made/on spot products from our online catalogue, we have a 30days return/refund policy for quality issue products if that really happen. Certain photos/videos paper works will be asked for the purpose of liability diagnose.
For any custom design orders, we're not able to provide return services.
We provide lifetime free repair services. Certain materials cost may be charged according to the damage situation. Shipping cost on customer side.
Please contact our after-sales team for more details at crm@dragonscent.net .
