For any custom design orders, unless it's quality problem, we're not able to provide return services. It's our customers' responsibilities to check and make sure all the details are correct in every confirmation steps. However, if we do really find mistakes after approve the design, please contact us ASAP, we'll do our best to prevent the lost becoming any possible bigger.
For quality issue products, we have a 30-day return policy, which means our customers have 30 days after receiving item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us regarding the issue details at crm@dragonscent.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We provide lifetime guarantee on product repair service for free.
Both Custom Design orders and Customize Ready-Made order are not returnable. Please get in touch if you have questions or concerns about your specific item.
On sales items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
